Companies must treat consumers fairly. There are rules for that. The Dutch Authority for Consumers and Markets (ACM), monitors whether companies comply with the rules. But if you know what the rules are and what you are entitled to, you are better able to defend your interests. ConsuWijzer helps consumers answer their questions.
ConsuWijzer is the government counter for consumers. ConsuWijzer is part of the ACM.
Based on a usability test carried out by ConsuWijzer for their site, Design Effects realized a redesign on various elements, maintaining the structure and general functionality of the website.
The homepage was very full, and as a result, various parts have been merged, arranged differently, or moved to other locations within the site. The content pages were not readable. The reason for this was that on the one hand, the font size was too small, and on the other hand, it had a tight column structure. Also, the navigation was not always clear or consistent.
These critical improvements, and dozens of other issues, have been addressed by Design Effects. The transfer to DICTU (implementation) was a set of visual designs (Sketch source files and Invision prototypes), combined with a description of the functionalities and a Design System.
Disciplines: Visual Design
Tools: Sketch, Invision, Invision, InDesign